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HFC NBN connection drops out or is very slow between 9:30am and 5pm weeksdays

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Level 3

I am getting very frequent dropouts between 9:30am and 5pm weeksdays or else when it does connect, my speeds are usually very slow. The Arris CM8200 NBN box always has all 4 green light on and steady but the TPG supplied TPLink VR1600v modem/router is continually loosing connection

 

It's usually disconnected, the ip address keeps changing with reconnects and sometimes the ip address falls back to 0.0.0.0 because it has been disconnected for so long.

 

Is the problem due to NBN underprovisioning our area or is it at the TPG side?

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Level 3

Scratch this - I posted in the wrong section so I have reposted

View solution in original post

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Level 3

I will add that prior to about 3 weeks ago, our connection was very reliable and fast. It seems to have started around the Easter school holiday period when the Stage 3 CoViD-19 restrictions came into force.

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Level 3

Scratch this - I posted in the wrong section so I have reposted

View solution in original post