Haven’t received NCD

Level 2
Got the modem in the post. Have not received the Network Connection Device though.

Hi @Ryan87,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


In your case, the issue has been raised to our Provisioning Team and they are now working on sending the equipment.


Further updates will be provided via SMS or phone call once available.