Haven't received NCD

trentmcintyre29
Level 2
Hello,
I have been sent the modem but not the NCD 

I have received this text message from TPG

" TPG Important Reminder: Your NBN service is awaiting activation. You're required to connect your NBN modem. For instructions, visit link.tpg.com.au/EDKjOZ "

How can I activate with half the equipment?

Thanks
3 REPLIES 3
BryanR
Moderator

Hi@trentmcintyre29,

 

Let me look into this for you.

 

Regards

 

Bryan

 

 

 
BryanR
Moderator

Hi@trentmcintyre29,

 

Have escalated this for you.

You should receive a callback or SMS confirmation in the next few hours.

 

Regards

Bryan

 

trentmcintyre29
Level 2
Hello,

I haven't received a SMS or call yet but I'll continue to wait.

Thanks
Trent