Haven't received NCD

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Level 1c
Hello,
I have been sent the modem but not the NCD 

I have received this text message from TPG

" TPG Important Reminder: Your NBN service is awaiting activation. You're required to connect your NBN modem. For instructions, visit link.tpg.com.au/EDKjOZ "

How can I activate with half the equipment?

Thanks
3 REPLIES 3
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Moderator

Hi@trentmcintyre29,

 

Let me look into this for you.

 

Regards

 

Bryan

 

 

 
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Moderator

Hi@trentmcintyre29,

 

Have escalated this for you.

You should receive a callback or SMS confirmation in the next few hours.

 

Regards

Bryan

 

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Level 1c
Hello,

I haven't received a SMS or call yet but I'll continue to wait.

Thanks
Trent