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Help with porting mobile number over

Level 1a

I just got a SIM and am porting my number over. It says "TPG will start the port request when you proceed with the activation of your mobile service below." does that mean my current SIM with Optus will still work until the TPG one is activated? Do I need to do anything with Optus


Hi @ashleigh


Welcome to the Community! 


We appreciate your query. The porting process will start as soon as you activate your TPG SIM. Your Optus SIM will still be active until porting process has been completed. 


Here's an article to guide you on how to activate your SIM:

How to activate your TPG Mobile SIM card


Should you have further queries, please don't hesitate to let us know.