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High ping in gaming (pubg mobile)

Level 2

Dear fellows,


I just switched from Telstra cable internet to TPG NBN tier 50.


When I was gaming by using Telstra my pubg mobile Asia server ping was very consistent from 140ms to 190ms during any time.

However, since I have started to use TPG NBN, the ping can reach as high as 400ms. (always play few metres away from the modem). Basically, it's impossible to play this game in the afternoon and evening, making this internet pointless to me.


does anyone know why? appreciate it guys. 


Hi @niuleigh ,


We have responded to your initial post located here.


We did an article that you may find helpful. This will guide you on how to improve your wireless connection at home.  You may visit the links below.