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No internet connection and no internet light on modem

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Level 1a
It’s not been working since yesterday morning. I tried calling tpg and waited for about 20-25 mins but no one answered.
3 REPLIES 3
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Moderator

Hi @Kulbir1996 ,

 

Welcome to the community!

 

We're sad to know that you're having issue with the service. We're able to locate your account using your community details to pull up the account and ran an initial test. The result shows no line fault we'd like to have one of our Technicians call you for further test and investigation. Let us know your best contact number and preferred time tomorrow.

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!

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Moderator

Hi @Kulbir1996, thanks for providing the details via PM. We have arranged a senior technical specialist to contact you between 9AM-5PM SA time today.

 

Let us know if we can be of further assistance. Thank you.

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Moderator

Hi @Kulbir1996,

 

Although the issue was raised to our Engineering Team earlier for further investigation, it appears that your modem has already reconnected at 4:37PM AEST. Your service should be working at this point.

 

If you're still having technical issues, don't hesitate to leave a comment.

 

Regards,

Will