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How to reset my modem user name and password

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Level 1

I have problem to access http://192.168.1 .1on my iPad as it seems there is an error,how do I address the problem 

 

 

5 REPLIES 5
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Moderator

Hi @chinsoo,

 

Welcome to TPG Community!

 

Have you tried using a different browser and deleting the browsing history? What's the error message?

 

Can you provide us the make and model of the modem you're using at the moment?

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Moderator

Hi @chinsoo, we'd like to know if you are still having issues.

 

If you are using a TPG supplied modem, you can perform a hard reset on the modem to return it to its factory default settings.
 
Should you need any assistance, feel free to drop us a message. Thank you.

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Level 1a

model archer VR 1600v ver2.0

Level 1a

model archee VR 1600 V ver 2.0

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Moderator

Hi @Anton, there's a pinhole on the back of the modem, which is labeled reset. If you press and hold it for about 15 seconds, the modem will return to its factory default settings.