Hi @gabriella519 ,
Welcome to the community!
Thanks for raising this to us, I would love to help see the status of the service. To better understand the situation, shoot me a private message with your account details (Username/Customer together with the address on file).
How do I private message (PM) in the community
Regards,
@gabriella519 wrote:
Hi
My modem router has delivered yesterday, and can’t use wifi and internet.
The light is still red.
Should i still wait till connect?
