In coming Land line calls

[Karen]

About 2 weeks ago I switched to TPG NBN from another provider. Since then I can not receive incoming calls on my land line. Why? I can call out fine.

[orbistat]

Hi @Karen Is your phone plugged into the Phone 1 socket on the back of the NBN modem? If you call your mobile from your home phone does the correct number display?

[Riezl]

Hi @Karen,

Welcome to TPG Community!

Please send us a PM with your customer ID or username so we can pull up the account and check the status of your home phone service.

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

We'll wait for your account details. Thank you.