Installation cancelled

Level 2
Hi there,
I received an email saying that "Unfortunately, we are currently unable to activate the NBN connection to your premises, because the installation has been requested to be cancelled. To cancel your account, please email Please ensure you include your ADSL username or customer ID in any correspondence."
I have NOT cancelled the installation or anything.
Actually I’ve tried to activate my NBN but never can work. Tried to contact TPG by phone, by email, by message, or through this community, but no response at all.
Does that mean TPG can’t install NBN in my premises so I need to cancel my account and choose another supplier? I’ve already got the TPG NBN modem. Can someone contact me ASAP? My customer ID is 4044371.
I really appreciate your response.



I have looked up your details and can see that yesterday a request has been submitted to again apply for your NBN service at your address.

Please standby and a TPG representative will be in contact shortly as your order progresses.


You can keep track of the progress using the link here.