Hi there, I received an email saying that "Unfortunately, we are currently unable to activate the NBN connection to your premises, because the installation has been requested to be cancelled. To cancel your account, please email email@example.com. Please ensure you include your ADSL username or customer ID in any correspondence." I have NOT cancelled the installation or anything. Actually I’ve tried to activate my NBN but never can work. Tried to contact TPG by phone, by email, by message, or through this community, but no response at all. Does that mean TPG can’t install NBN in my premises so I need to cancel my account and choose another supplier? I’ve already got the TPG NBN modem. Can someone contact me ASAP? My customer ID is 4044371. I really appreciate your response.
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Hi there, I’m a long time TPG broadband user. Recently I have just set up a new NBN plus home phone plan with TPG, and wait for the NBN to be connected. I have received my modem, then followed your instructions again and again, tried lots of times, but still can’t get connected. Called TPG support team and the installation team, waited very long time on the phone, never can get through. I keep getting urgent text messages to push me to connect my TPG modem and activate NBN service as billing may commence. I work at home everyday and internet is the essential, I can’t take the risk that my internet could be cut off. Can someone contact me ASAP? Otherwise if you can’t fix it quickly, can I cancel my plan right now? I’m very frustrating about this situation. Your quick response will be very appreciated.
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