Welcome to TPG Community!
We were able to locate your account using your community details and understand that you were able to speak with our Provisioning team.
Your address was further checked by NBN Co and it appears that there was no active line before in your address. Your location was tagged as Service class 11 and an NBN technician will be connecting your premises to the nearest node in your area.
Our Provisioning team is still waiting for the update from NBN Co for in regards to the NBN technician appointment and an Email notification will be given as soon as it becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.
The Service Class 11 means that the status of the copper pair is unknown or incomplete. Which is why an NBN technician is needed to connect your address/premises to the nearest node.
The schedule for the NBN installation has been sent via Email.
For further queries, you may respond to the email or contact us here and we'll be sure to get this coordinated for you.