Installation progress

Level 1b
Hello, I just wanted to inquire regarding my nbn installation. On the check install page it said installation in progress, it's been about 7 working days since I applied and I was told that this would be an easy activation and that no technician was required. Could I please get a status update?
Thank you.


Hi @Johnres,



Welcome to the community!


We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation


Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.


New Connection Setup Help


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.