Installation status does not change

[borisovoleg06]

I have had my NBN installation status not progressing for several days. I received my NBN connection box, plugged it in, connected my router, configured all PPPoE setting and sill waiting for installation status to complete. 

What should I do for installation to complete?

Also, when I try to login to TPG android App it thows an error:

"undefined is not an object (evaluating 'l.serviceAddress.addressLine1')"

It looks like the app was made using ReactNative or other JavaScript approach and the programmers did not make check if l.serviceAddress.addressLine1!== undefined

Can that be escalated aswell?

[Angeli]

Hi @borisovoleg06, 

Let me verify the status of your NBN activation as it should be completed first before you can get access to your WiFI connection. Kindly send a private message with your TPG customer ID or account username along with the nominated address for installation. 

Regards, 

Angeli