Installation status

Highlighted
Level 1b
Hi
My nbn installation status is showing "payment is processing" for last 6 days now.
Can you please let me know of the current status
Thanks
Harshil
1 REPLY 1
Moderator

Hi @harshilb,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, your NBN FTTP service has been installed and activated.

 

Please be advised that we have attempted to deliver the router on November 8, but no one was available to receive it. The equipment is currently awaiting collection at your local post office and we have PM'd you the details. 

 

For set up assistance, this community article can help you:

NBN Fibre To The Premise (NBN FTTP) Setup Guide 

 

Should there be any issues, feel free to drop us a message. Thank you.