Welcome to TPG Community!
We were able to locate your account using your community details and have reviewed the notes.
We apologise if the Telstra technician was not able to attend the job since they've experienced a massive service disruption. Since there's no technician that can attend the job within the given date, they rescheduled the visit to be attended on the 14th of March between 8AM - 12NN instead. This is already the earliest date that they can provide us to complete the installation of your service.
The account is being monitored by our Service delivery team and your case manager will be in touch to provide you with updates once available.
We're sorry to hear about the delay on the installation. We can only imagine how frustrating your experience has been.
I was able to check your records and I can see that you have already spoken to a Provisioning Case Manager earlier pertaining to the case. From what I can tell, we have raised your report regarding the Telstra technician not being present for today's appointment
As discussed with you earlier, you will be notified within 24-48hours regarding the next available installation appointment.
Please leave us a note if you need additional information from us.
We understand that the wait time is less than ideal. We would love for your service to start already, however, the appointment schedule is dependent on Telstra's calendar and that the one given to you is the earliest at this point.
Rest assured your billing cycle hasn't started yet. The initial billing cycle commences only when your installation is complete.