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Hi @Macky200 , we apologise for what happened. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @Macky200, we can see that you have been in touch with one of our specialists. At this point, we haven't received any update from NBN Co. yet, but our Provisioning Team made another follow up to check why the technician did not show up.