Welcome to the community!
We are able to locate your account using your community details. Installation of NBN service can take between 2 to 30 working days depending on the demand of NBN services in your area and the availability of the nbn.
Based on the latest log on file, we've seen that you have been in contact with one of our Account Specialists and advised that NBN installation is scheduled on 29/04/19 1PM-5PM.
You need to be at home to perform the installation.
Let us know should you require further assistance.