Installation

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Level 1a
Once we’ve received our modem (currently on its way) do we need to call TPG to set up our installation, or will it automatically be booked with a technician because our property is a new development.
1 REPLY 1
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Moderator

Hi @kateringma ,

 

Welcome to the community!

 

Installation procedure usually will be sent to the e-mail address associated with your TPG account, in the event that you did not receive an email, we'd love to help see the status of the installation. We tried to use your community details to pull up the account unfortunately no matching record was found.


To better understand the situation, PM us your account details (Username/Customer ID together with the address on file). In case you need a reference, How do I private message (PM) in the community 

Note: ADSL2+ and NBN service has its own unique installation procedure depending on the equipment installed in the premises.

 

Regards,