Installation

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Level 1a
Hi, I purchased my new NBN plan last Tuesday 5th and as I check online the installation is still in progress, how long more do I have to wait?
Thanks
4 REPLIES 4
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Moderator

Hi @6817818 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @6817818 


From what I can see your service should be active. Have you got your modem connected?

 

Regards,
Karl

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Level 1a
I talked to a technical support team and got it fixed, thanks
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Moderator

Hi @6817818 

 

That is great news. Glad to hear you are up and running.

 

Regards,

Karl