Installation

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Level 1
My installation was yesterday but when they got there the phone line wasn't connected to the building. I was wondering when the installation person will come back and whether they will fix that problem?
Will there be any extra costs?
2 REPLIES 2
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Moderator

Hi @SamanthaPeirson 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @SamanthaPeirson 

 

Thanks for your PM. I have checked your NBN order and we are still waiting for an update from NBN. I have requested for our Provisioning Team to investigate and contact you back with an update ASAP.

 

Regards,

Karl