Intermittent NBN dropouts

chad4sonic
Level 2
Since the NBNCo planned maintenance on 09/Mar/2022, the connection has been unstable, disconnecting for several minutes several times a day.
Before that everything was working properly.
Can someone take a look at the situation?
2 REPLIES 2
BasilDV
Moderator

Hi @chad4sonic

 

Welcome to the Community!

 

We'd like to have a better understanding of the situation and see what we can do to stabilize your connection.

 

Shoot me a PM with your TPG username or customer ID number in order to run some tests.

 

BasilDV

BasilDV
Moderator

Hi @chad4sonic

 

We understand that an assigned Engineer has been in touch and the case has been raised to NBN Co for further investigation.

Updates will be provided as soon as it becomes available.

 

BasilDV