Internet Light Not Green

[patrickwhite81]

I have set up the NBN modem and all lights are on.  The wireless router is on and I can find it but the internet light on the modem is not green.  No light on the internet symbol..

Set up today at 12pm and still no green light..

[Riezl]

Hi @patrickwhite81,

For new services, we recommend customers to check first if their service has been installed and activated.

We have created this community article, which contains a video on How to track your TPG service installation

We also send an email notification once the service is activated.

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

If the router is taking time to connect to our server, customers can manually configure the settings to get an access to the internet and we have created this guide on How to set up TP-LINK C1200 modem for Windows 10

We can see that your concern was resolved by manually configuring the settings of the router for your NBN FTTP service.

Let us know if we can be of further assistance.