NDC flashing red and clicking

[Boytsfam]

Phone wait time too long. Help.

Got email saying equipment on it’s way and to plug in on arrival.
Have done that but it’s just flashing red and making a clicking sound for 8 hours.
Only 1 phone line in the house to connect to.
Have tried re-boots etc.
What’s wrong?

[Anonymous]

Hi @Boytsfam,

For new services, we recommend customers to check first if their service has been installed and activated.

We have created this community article, which contains a video on How to track your TPG service installation

We also send an email notification once the service is activated.

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

In your case, an NBN technician has been booked to complete the service installation.