No internet NBN FTTP

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Level 1b
I still have no NBN internet after a week. TPG said they were going to sort with NBN and still nothing. I processed a moving home request and got cut off early. Makes organising moving harder and using alot of mobile data which isn't the greatest connection in our area.
I expect some compensation for lack of NBN connection eg. Credit or moving home fee waived. If not, as a long time customer we will be forced to change provider at new home.
1 REPLY 1
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Moderator

Hi @amesfamily,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

 

In your case, an issue with the moving home request disconnected the service, but this has been rectified and you should be able to access your internet now.

 

Let us know if we can be of further assistance.