Hi @FabriceThaisa
Welcome to the Community!
We were able to locate your account using your community details and tested the line, but was not able to detect any fault.
Since you've tested the speed via WiFi, it is possible that signal interference is causing the issue.
We've created some articles that will help you improve your home WiFi network.
You may also troubleshoot a slow speed issue with the help of this article.
Let us know how it goes.
BasilDV
