Hi @raadjarjees,
Welcome to TPG Community!
We do understand the inconvenience you have faced. We will be happy to assist in resolving this issue for you. I've tried searching for your account using your community details and was able to found a match.
Upon checking on your account, we've seen that the issue has already been escalated to our Engineer, may we know if you have a preferred time of contact to discuss the updates?
