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Welcome to TPG Community!
We were able to locate your account using your community details and learned that you were able to raise this with our Service delivery team.
There was a technician visit who checked the connection and was advised that an NBN technician is needed for further investigation of the network.
The schedule for the technician visit is on the 10th of January 2019 between 1pm to 5pm.
Further updates will be given by your case manager once available.
Should you require further assistance, please let us know.