Internet connection not working

[grantbaker]

I have moved house and have just connected my new NBN box and received a text from TPG confirming the connection however my internet is not working. What should I do next?

[Anonymous]

Hi @grantbaker, 

Welcome to TPG Community! 

I am able to pull up your account using your community details. I can confirm that your service relocation has been completed. Also, based on our remote testing, your connection has been active for more than a day now. 

If you are still having an issue with your service, feel free to drop us a message. 

Best regards, 

Angeli