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Internet connection not working

grantbaker
Level 2
I have moved house and have just connected my new NBN box and received a text from TPG confirming the connection however my internet is not working. What should I do next?
1 REPLY 1
Angeli
Moderator

Hi @grantbaker

 

Welcome to TPG Community! 

 

I am able to pull up your account using your community details. I can confirm that your service relocation has been completed. Also, based on our remote testing, your connection has been active for more than a day now. 

 

If you are still having an issue with your service, feel free to drop us a message. 

 

Best regards, 

Angeli