For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
We've seen that there is a possible line fault causing no connection to the service. We raised this to our Engineering Team for further handling and investigation. Updates will be provided via SMS or Phone call within 24hours.