Internet is down again!

[aprillape81]

Hi there. We are again experiencing problem in with the internet. Modem is on bit ist only showing 1 green light which is the downstream which is blinking. This outage started yesterday afternoon 3rd march 2020 until this time no improvement. Please take action.

[Ahra_G]

Hi @aprillape81, 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

We've seen that there is a possible line fault causing no connection to the service. We raised this to our Engineering Team for further handling and investigation. Updates will be provided via SMS or Phone call within 24hours.

Regards,

Ahra_G