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Internet is working fine but phone line is not working

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Level 1b

I got NBN installation on 9 April, 2020.  Internet is working fine but phone line is not working since then.

 

I have tried to connect the phone to Phone 1 port and Phone 2 port of the modem, but both are not working.

I have also tried to switch off the modem, then restart again, but it's still not working.

I tried to use different handset, it is not working too.

 

Please help me to get my phone line connected.

 

Regards,

ALEX

1 REPLY 1
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter