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NBN Activation / Broadband Issue

Level 2

hello TPG,


We are in the process of upgrading to NBN from Broadband both with you.  

I got a text yesterday that said "Important Reminder: Your NBN Service is awaiting activation. You're required to connect your NBN modem.".  I tried doing the install which I did correctly and there was no internet connection after 45 minutes

So I disconnected the NBN and then re-connected the normal broadband, but now I don't have any internet service at all !!


i have emailed about 5 hours ago but have received no acknowledgement of the email and have been trying for these same 5 hours to chat to someone online to no avail.  Could somebody please help !!  We are trying to run a business.