Internet light is off

[zieunyun]

Hello,
I got a message from TPG let me connect the modem.
Now the modem is good. The four lights are all turn blue.
But on the router, the internet light still off. So I sill can’t have internet.
Could you tell me what do I need to do now? Thanks.

[Daisy_Dhen]

Welcome to TPG Community, @zieunyun!

We'd love to help check the status your service. If you can shoot us a PM with your TPG username or customer and we'll look into this. 

How do I private message (PM) in the community: 

https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards, 
Daisy_Dhen