Internet not working - have a Huawei HG659 modem

[Smith80]

I have a message : Your NBN service is awaiting activation. Your required to connect your NBN Modem. I have a Huawei HG659 Modem - Home Gateway , also have the FTTC NBN connection device, all the lights are blue and working. I have connected as per instructions on your website. The light on the modem does not have come up with Internet?

[Angeli]

Hi @Smith80, 

May I have your TPG account details via private message? I'll need to ask our Service Delivery Team to progress your order for activation. 

Here's how: How do I private message (PM) in the community

Regards, 

Angeli