Internet not working

[pjcmwood]

My DSL and LAN lights are not on since this morning. It was working okay last night. I have tried resetting the NBN device, I have unplugged all cables, turned devices on and off, checked cables but it still is not working.

[booked0k]

TPG NBN is currently broken if you live in Adelaide around the 5033 area.

no upload speed and massive ping issues.

0.00 upload on 50/20

[Anonymous]

Hey @pjcmwood ,

I responded to your initial post located here.

Send me a Private Message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We will arrange one of our Technicians to contact you for real-time test and investigation.

How do I private message (PM) in the community 

Regards,

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@pjcmwood wrote:
My DSL and LAN lights are not on since this morning. It was working okay last night. I have tried resetting the NBN device, I have unplugged all cables, turned devices on and off, checked cables but it still is not working.

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[Anonymous]

Hi @booked0k,

Are you still having issues with the connection? If so, please send us your account details so we can proceed with initial investigation.

Regards,

TPG NBN is currently broken if you live in Adelaide around the 5033 area.

no upload speed and massive ping issues.

0.00 upload on 50/20