Hey @supersecreruser ,
I'd love to help and chase this with our Account Specialists Team. To better understand the situation, send us your account details (Username/Customer ID together with the address on file).
So... requested a plan upgrade from NBN 12 to NBN 100 (we were downgraded to NBN12 as we were moving and was told they can't suspend account).
Requested upgrade on 23 December and was assured it would happen in 24hrs... it is now the 29th and no joy. Was advised my account (NBN12) is "stucked" and it won't switch over. After daily phone calls can't get any updates or an actual date when service active... annoyed, frustrated and disappointed is putting it very politely...