Internet not working

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Level 1
I am a new user and today i received my modem but when i connected it to the NBN connection at my home its not working. I tried a lot but there is no internet connection
1 REPLY 1
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Level 9

Do you know what type of NBN connection you have?

What lights are lit on the NBN connection device?

Do you also have your wifi router from TPG? And instructions on how to connect?