Internet plan and connection

[Patradoon]

I recently changed over to NBN unlimited plan and this weekend my internet was cut-off. The staff told us we used too much internet. How can an unlimited plan lose its connection? I thought it only slow down. Can anyone help?

[RajenS]

Hi @Patradoon 

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.