Internet still not connected

[coppins182]

I have been waiting over a month for my internet to be connected. I finally received my nbn box and a message to say my internet is waiting to be activated and to plug my equipment in. Do I now have to wait for the activation cause I still don’t have internet?

[KarlB]

Hi @coppins182 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @coppins182 

Thanks for your PM. Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on at the moment?

Regards,

Karl

[coppins182]

Yes it is all connected like that

[KarlB]

Hi @coppins182 

Thanks for confirming your setup. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

Regards,

Karl

[coppins182]

Thank you