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Internet still not connected

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Level 1c
I have been waiting over a month for my internet to be connected. I finally received my nbn box and a message to say my internet is waiting to be activated and to plug my equipment in. Do I now have to wait for the activation cause I still don’t have internet?
5 REPLIES 5
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Moderator

Hi @coppins182 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @coppins182 

 

Thanks for your PM. Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on at the moment?

FTTC Setup.png

Regards,

Karl

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Level 1c
Yes it is all connected like that
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Moderator

Hi @coppins182 

 

Thanks for confirming your setup. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

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Level 1c
Thank you