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Is installation required after making a new account and plan

Level 2

We previously had a TPG account that was cancelled, requiring us to make a new one. When making this account and choosing a plan it says installation is included. We already had NBN installed from our last plan and account, will this be a problem? Do we need to cancel the installation or is it required because we made a new account? Or will it already know that it's been installed because the address is the same? The address is the same and we are choosing the same plan as before. Any help would be appreciated.


Hi @thomas111


We'd like to have a better understanding of the situation in order to provide correct information.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.