Is there anybody there?

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Level 2

Has anybody been able to get in touch me a TPG represenative in the last week? It feels like the whole operation has shut down, I can get a response via phone, email or these boards. What else are we expected to do to get an answer to our queries. 

 

Has anybody out there had better luck? If so how and when? This is just farcical, a telecommunications company that doesnt have any working channels to communicate.

1 REPLY 1
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Moderator

We are getting a lot of queries at the moment and we understand that some get frustrated due to the long wait times, BrianBr.

 

In light of the recent happenings due to the COVID19 outbreak, TPG's telephone support team members are transitioning to work from home set-up to lessen the exposure and chance of contracting the virus.

 

Nevertheless, we are committed to responding to all queries via all possible means as quickly as possible.

We really appreciate your patience during this time.

 

We understand that you are having issues with the service installation.

 

We can see that the NBN technician was unable to complete the job, thus the install appointment has been rescheduled.

 

You may check your PM to get more details about the new install date.

 

We sincerely apologise for any inconvenience.