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Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Regards,
David_M
I have checked the status of your NBN-FTTC 50/20 install, and it appears an NBN Tech appointment needs to be made/rescheduled.
I have escalated this and someone should call you to follow-up on your install.
regards,
David_M
We have made an NBN TECH appointment for you.
Monday 04 May 2020 - 1.00pm to 5.00pm.
Someone will need to be home during this time.
Thanks,