For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation.
As you may be aware soon of all Australia will be connected up to the NBN and whilst in the vast majority of cases the transition happens seamlessly we apologise that this was not your experience.
We acknowledge the complexity of certain installations and unexpected cases, which can lead to unforeseen delays and sometimes additional appointments to complete the final installation, for which all internet providers are reliant upon NBN Co.
In your case, our NBN provisioning team has raised this case with our wholesale provider and gave us the earliest appointment available. Further updates will be given by your case manager once available.