Hi @qwerty ,
Thanks for raising this to us. We'd love to help and see the status of the connection, to better the situation shoot me a private message with your account details (Username/Customer ID together with the address on file).
The lead-in cable is now sagging down. Although my broadband connection is not affected, the low cable is looking hazardous.
Who do I need to contact to get this fixed?
Thanks for sending me your details. I will raise this to our Engineering Team to investigate the status of the overhead cable, please shoot me a private message with your best contact number and preferred time.
Private message sent.
Looking forward to hearing from you.