Hi @ktandbt20,
When you are outside contract, you can cancel the account without any termination fees. However, you are required to provide us at least 30 days notice and the service has to be paid up to the end of the notice period.
Your account will remain active and charges will continue as normal until your written cancellation notice is received.
Please send your Customer ID/username via private message so we can have an Accounts specialist to assist with your concern.
Thanks!
Ahra_G
I am currently paid up until 16 April. I am looking at changing to another provider. Am I required to give notice? If I close my account with you before this date do I get a refund?
