Lost internet connection

Level 1a

We installed NBN on January 2020. But we lost internet connection since last Friday 03/04/2020. Tried live chat with TPG thech support yesterday but did not solve our problem yet.


Hi@jimm17 ,



Try a reset of the NBN HFC NCD (Network Connection Device - Black Box Arris).

On the back of the NCD-Black box there is an reset button (needs a pin clip to press) Press this and count to five, all LEDS should go out and then reset to green.


Once Modem gets WAN connection, then retry web browsing.


Watch our short video guide on how to set up your NBN HFC service. Visit https://link.tpg.com.au/tsaoQD "



BryanLevel 1