Lost internet connection

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Level 1a

We installed NBN on January 2020. But we lost internet connection since last Friday 03/04/2020. Tried live chat with TPG thech support yesterday but did not solve our problem yet.

1 REPLY 1
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Moderator

Hi@jimm17 ,

 

 

Try a reset of the NBN HFC NCD (Network Connection Device - Black Box Arris).

On the back of the NCD-Black box there is an reset button (needs a pin clip to press) Press this and count to five, all LEDS should go out and then reset to green.

 

Once Modem gets WAN connection, then retry web browsing.

 

"
Watch our short video guide on how to set up your NBN HFC service. Visit https://link.tpg.com.au/tsaoQD "

 

Regards

BryanLevel 1